Product Repair Product Repair. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. If you have a repair in process, please contact your servicer for assistance. I don't understand why I was booted people just report and I get suspended please help me out. Find out if you're eligible for a PlayStation Store refund and how to request a refund on Playstation™Store purchases including games, DLC, pre-orders and subscriptions such as PlayStation®Plus. If you prefer, you can read the full PlayStation Store cancellation policy. Contact Us. To check if you're eligible for a refund, please follow the instructions on our Refund Chatbot. Call our support team if you have a query surrounding your TV, Camera, Audio & Accessory ... Sony PlayStation. If you require further support, please call our Customer Contact Center. In addition to the refund procedures summarised below, you may have additional rights under applicable local law; nothing in the summary below limits or replaces any such rights under local law. Back to playstation.com. Contact Us. Get help with PlayStation 4 and PlayStation 5 connection issues. Hmmm … Looks like something went wrong. Frequently asked questions about Cancellation, Returns and Refunds when shopping directly from PlayStation. Get your PlayStation 4, PlayStation 3, PlayStation VR, DualShock 4 or your PlayStation VR Aim Controller repaired. *This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. Get help in the US and Canada for issues related to your PlayStation® PS4™, PS4™Pro, PS VR, DUALSHOCK®4 wireless controller, PS3™, and PS Vita. To find out more, including how to make a refund request, please select the type of content you have purchased below. Chat Now. While Playstation does offer live chat as a way to get help, they also have a phone number. Epic Games Support is here to help you with all of your account and Epic Games Store needs. PlayStation™Network. To cancel your pre-order, please contact us. Pre-order purchases made fewer than 14 days before the release date  For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. We can usually help ensure a better outcome. In Spiderman Remasterd not all trophies were synchronized and some are missing. Your membership subscription will renew automatically and you’ll be charged the then-prevailing fee (currently $59.99) + … 1300 365 911. Or is any of the information above inaccurate? Pre-order purchases made more than 14 days before the release date The old... Bitte brauch Hilfe mein PS * geht nicht mehr seit gestran um * Uhr nachts also was kann... mein playstation geht seit gestern nicht mehr weil ich leide nicht das update gemacht h... Hello, my son has peeled his playstation store card instead of using a coin as per the... We partner with a US-based expert help site to provide you with tech support 24/7. A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus. You can help! Contact Us. Full games, downloadable content, in-game consumables and season passes fall under this category. If you do not contact Customer Service to arrange the return of your rejected item(s) within ninety (90) business days from the date on the rejection notification, we will assume you do not wish to reclaim the property and will dispose of it at any time thereafter, in any manner as we see fit. *This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. AD To find out more, including how to make a refund request, please select the type of content you have purchased below. Please try again or click here to chat with an agent. Chat Now. Are you ready for PlayStation®5? Eventually, support for PS3 through PlayStation Network will be cut off, and initiatives such as PSONE will take steps to archive what is needed to keep playing people’s favorite games. Call our support team if you have a query surrounding your TV, Camera, Audio & Accessory ... Sony PlayStation. https://support.us.playstation.com/articles/en_US/KC_Article/Support-tips/. Please click here. Hours: Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST. Contact Support Contact Support. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet. The Xbox Series X/S and PlayStation 5 started arriving on store shelves a few months ago, but both consoles have been incredibly difficult to find. After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. Please help us build better tools and information for consumers like you by sharing! Sony Support - Live Chat. For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. Product support & customer relations. After purchasing a subscription through PlayStation Store, you have 14 days to request a refund. Know any other ways to contact Playstation? Get access to a vault of games, play exclusive 10 hr trials, and get 10% off on EA digital purchases Follow us on Twitter at @AskPlayStation for the latest tips, tricks, troubleshooting and support information. There are two types of pre-order refund requests, depending on the date the content was pre-ordered. Network Service Status We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Please let us know so we can keep sharing the best possible information with other customers. Repair information and service assistance. Please note, if you have not started to download the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order. The best phone number for Playstation is their 800-345-7669 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Our fix & replace tool offers support if your console doesn’t power up, if there is no image on the screen, if your analogue joysticks or buttons are faulty, worn or sticky, or if there are some discs errors. Call our support team if you have a query surrounding your playStation, PSN account or Accessory . It's hard to tell if companies like Playstation offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. To enroll in PlayStation® Plus or PlayStation™Now, you need a valid payment method, and a free account with PlayStation™ Network (PSN). To request a refund for this type of content, please contact us. This request is not authorized. Hours of operation : Mon-Fri: 1030-1900 NZDT Sony Mobile. Please be aware, any free trials will be included in the 14-day period. Hmmm ... On dirait que quelque chose n'allait pas. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Playstation about. Please enter a Service Request Case Number to view the status of your service: A pre-order refers to any purchase of digital content made from PlayStation Store before the content release date. Experience lightning-fast loading with an ultra-high speed SSD, deeper immersion with support for haptic feedback, adaptive triggers and 3D Audio, and an all-new generation of incredible PlayStation® games. Find contact information for customer support and media relations for Sony and its operating companies in the U.S. Please click here and follow the instructions. © 2021 Sony Interactive Entertainment LLC, How to request a refund on a PlayStation™ Store purchase. When you chat with Playstation agents, they are most likely chatting with you from their call center located in California or Phillipines. Invalid Service Request Case #: This service offer is good for thirty (30) days from the date of your request. Enjoy a $1 one-week trial membership and chat with a live expert now. Replacements will be offered if necessary. The department that mans the chat windows at https://support.us.playstation.com/articles/en_US/KC_Article/Support-tips/? Consumer Audio & Video Enquiries. We apologize for any inconvenience and thank you for your understanding. Please click here. Easy and free! Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. Looking for more PlayStation support news? Find troubleshooting for common questions and issues on the PlayStation® support site. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet. You can call Playstation at +54 116 770 7669 phone number, fill out a contact form on their website www.playstation.com, or write a letter to Sony Interactive Entertainment LLC, 2207 Bridgepointe Parkway, San Mateo, California, 94404, United States. Hours of operation : Mon-Fri: 1030-1900 AEDT Sony Mobile. ... VAIO PCs PlayStation Broadcast & Professional. Visit PlayStation Service Request Support or call 1-800-345-7669 for instructions on how to deliver the product, freight prepaid, to an authorized service facility. This request is not authorized. Contact Playstation customer service. PlayStation Enquiries - For UAE Customer : Please call 8000 357 03946. If However, we may reduce your refund amount based on how much you have used the service. are used to handling Hacked Account, Recover Account, Banned Account, Refund a Charge, Account Access and other customer service issues. Phone. Our customer service articles will resolve your issues. Mobile Phone Enquiries. Call our support team if you have a query surrounding your playStation, PSN account or Accessory. GetHuman and Playstation have no relationship whatsoever. Calling, Emailing, or Writing a Letter to PlayStation Dial 1-800-345-7669 to call PlayStation for … Why did you want to chat with Playstation? If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund. Please keep sharing what you know about contacting Playstation with GetHuman and keep sharing with others so we can together make customer service less frustrating. Please click here.here. PlayStation Enquiries. Our Fix & Connect tool offers support if you can’t connect to the Internet, sign in to PSN or your online experience is poor. Know any other ways to contact Playstation? Your Service Request Case Number can be found in the confirmation email sent to the email address you provided at the time you requested service. Live chat with Playstation by following these instructions. Choose your product and we'll get you to the right group. This is the best way to live chat with Playstation because 156,720 customers have used it over the last 18 months to reach customer service and told us about it. Looking for help? If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty. You will receive a refund to the original payment method where possible*. This request is not authorized. Sharing is what powers GetHuman's free customer service contact information and tools. In-depth support for PlayStation® systems Online self-service tools to solve issues or to track a request. Borderlands 3: PlayStation 4 to PlayStation 5 Upgrade Borderlands 3 Next-Gen FAQ Message: “Your code becomes active on 10/28/2019" For full terms and conditions, please visit the PlayStation Store cancellation policy. In total, there are 4 ways to get in touch with them. All services are up and running. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Playstation in an easy-to-use summary, as well as a full comparison of the 4 ways to reach Playstation, compared by speed and customer recommendations. This request is not authorized. Sony phone support is currently limited. Live chat is rarely available 24/7, and this department is open Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST. The best phone number for Playstation is their 800-345-7669 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Please click here. For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase. Or is any of the information above inaccurate? 09 801 1235. We appreciate the support and understanding from our community. But sometimes chatting is inconvenient or not preferred, in which case Playstation usually prefer to call their phone number, which we provide a link to above. Requesting a refund for a PlayStation Store purchase If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund. Reduce your refund amount based on how much you have a phone number shopping directly from Store! To PlayStation Dial 1-800-345-7669 to call PlayStation for … contact PlayStation customer service.... 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